Bugaboo Creek

I just wanted to post quickly and tell all people that Bugaboo Creek has excellent customer service. Matt and I went out with some of our friends for his "last meal" before having oral surgery. The service was horrible. The waitress what negligent and the food was poor. I was very disappointed in the end, mostly with the service.

I like to write letters when I am either dissatisfied or ecstatic. I wrote a negative letter to the managers of Bugaboo Creek on their questions, comments, or complaints form on the website. I wrote the note quickly and then put more time into a formal letter that I intended to send to their corporate offices.

The next day, I received a call from the Bugaboo Creek district manager. He was very pleasant on the phone and expressed how disappointed he was that we were treated poorly at one of his restaurants. He told me that the formal letter was not needed because he had already contacted the location manager and the situation was being handled. He offered to send me some sort of compensation and thanked me for my input. I was satisfied with the conversation.

Three days later I received a letter from Bugaboo Creek with an enclosure of giftcard. The norm for such letters is that the restaurant offers a $10 card for a return visit. Bugaboo Creek went above and beyond, and sent me $80!

I used the money to take out Matt and three of our friends (the people who were with us the first night) and we still have $20 left over!

Needless to say, I am writing a nice letter now!